SHIPPING & PAYMENTS

Two people passing a RIEDEL branded box between them

HOW DO I MAKE A PAYMENT?

Payments are accepted via Visa, Mastercard, AMEX and Paypal via Square.

IS MY CREDIT CARD SAFE AT YOUR STORE?

We have put very strict security measures in place on riedeloutlet.com.au in order to guarantee your personal information. The RIEDEL Outlet Australia website is provided with an SSL encryption system to protect personal and payment data. We do not keep or save any credit card information.

WHAT ARE YOUR DELIVERY TIMES & SHIPPING COSTS?

Orders are processed 1-2 business days after receipt.

Transit times are 5-14 days, with deliveries made via Australia Post. Please note transit times may vary particularly during peak periods, such as Christmas.

Shipping costs are dependent on the size of the order and delivery location and will be calculated in the Shopping Cart. Rates are for Australia Post standard Parcel Post and are charged at cost.

Delivery times are indicative only and subject to the acceptance and approval of your order. Working days are defined as Monday to Friday, 9.00 am to 5:30 pm, excluding public holidays.

HOW DO I TRACK MY ORDER?

Once your order has been packed and dispatched, a tracking number will be emailed through in which you can follow the progress of your order.

If you do not receive a tracking number within two business days of placing your order (unless otherwise specified by the product you purchase), please contact our customer service team through the Contact page, on +61 2 9966 0033 (Mon-Fri, 9.00am-5.30 pm), or via e-mail to info@riedeloutlet.com.au.